Refund and Cancellation Policy

The public tools and calculators do not charge a tool fee, so there is no tool purchase to cancel or refund. Contact us if you have a question about a result or a tool's behaviour.

Fees paid for professional digital services are non-refundable, except where applicable law requires a refund or we expressly agree otherwise in writing. This applies to agreed development, design, e-commerce, marketing, advertising management, automation, CRM, integration and custom software work.

This policy does not exclude statutory remedies for a service that fails to meet obligations imposed by applicable law. A project-specific agreement may set out additional remedies.

Revisions are available within the agreed project scope. The proposal or project agreement defines the revision process, any limits and the period in which changes should be requested. Revisions do not automatically include a redesign, a new feature or a change to the original scope.

Customer support is available after purchase and after delivery under the project's agreed arrangements. Explain the issue and include the project reference so we can review it. Support channels, duration and any response commitments are project-specific.

Requests outside the agreed scope, ongoing maintenance or changes caused by a third-party platform may require a separate agreement. No unlimited revision or lifetime support entitlement is implied.

Contact us promptly in writing if you want to cancel, pause or change a project. Cancellation does not by itself create a refund entitlement for service fees already paid.

The agreed proposal determines the handling of work in progress, remaining deliverables, outstanding payments and authorised third-party commitments. Do not assume that stopping communication cancels an order. Any change should be confirmed in writing.

Advertising spend, domains, hosting, platform subscriptions, licences and other third-party costs are separate from Gencyh's service fees where identified in the proposal. Their cancellation and refund conditions depend on the provider and the arrangement authorised for the project.

A refund or account credit controlled by Meta, TikTok or another provider cannot be guaranteed by Gencyh. Disputes about a third-party charge should identify who received the payment.

SaaS products may offer product-specific free trials, subscriptions or one-time payments. A trial's length, eligibility, payment requirements and end-of-trial arrangements must be stated with the particular offer.

For a one-time purchase, the product terms define access rights, included updates, support and any refund eligibility. There is no general refund period or universal free trial covering every SaaS product.

Before accepting a subscription, review its billing cycle, price, renewal conditions and cancellation instructions. Any automatic renewal or trial conversion to a paid subscription must be disclosed with that product before you agree.

The product terms explain when cancellation takes effect, whether access continues for a paid period, treatment of prepaid fees or prorated refunds, and any account-data export or deletion arrangements. Cancelling a subscription does not automatically mean that previous payments are refunded.

Use the cancellation method stated for the product or contact us for help. Applicable mandatory refund and cancellation rights remain available regardless of a product's standard policy.

Send your request through our contact page or to gencyhai@gmail.com. Include your name, project or product reference, the purchase date if relevant and a clear description of the revision, support, cancellation or refund issue.

Do not include passwords or full payment card details. We will review the request against the agreed terms and any applicable legal rights. Where a refund is due, its processing arrangements depend on the payment method and provider; no fixed processing time is promised here.

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